1) Packaging and delivery time
We understand your eagerness and hence we ship all customer orders within 24 working hours of a successful payment / COD verification.
2) Preference of Courier:
We usually ship all our prepaid orders through our preferred partners such as First Flight, DTDC, Professional Courier, Blue dart or India Post, But in case of a special dispatch request, same can be accommodated with a request. Call us on +91 70456 47870 or email us on [email protected] for any specific request.
3) Order Tracking
Upon Dispatch, You would receive an email with dispatch information and tracking id. We urge you to contact us if you haven’t received your order within the timelines mentioned in the email.
4) Exceptional Cases
We reserve the right to not to deliver orders if we believe the address is not secure, for example, to a communal postal address – In such cases, we will notify you as soon as possible. Also, incorrect information may lead to non-delivery of orders.
CANCELLATION OF ORDERS
At MomToBe we dispatch all our orders within 24 working hours and hence cancelation would only be possible before dispatching the product. You can contact us on +91 7045647870 or email us on [email protected] for any specific requests.
EXCHANGE, RETURNS & REFUNDS POLICY
We stand by the quality of products we create. If you are not satisfied with your product, we will definitely make things right for you. We have both exchange and return (store credit) options available.
1) RAISE REQUEST WITHIN 15 DAYS
You must raise a return or exchange request by emailing us at [email protected] within 15 days of receiving your parcel. Based on eligibility, either your parcel must be shipped by you or a reverse pickup will be taking place within 7 days of receiving the request.
2) REVERSE PICKUP OR SELF-COURIER
A. REVERSE PICK UP: We provide reverse pick up at select pin codes. In this case the parcel reaches back to us within 10-15 days owing to courier company policy. In case reverse pick-up is not done for any reason within 7 days of raising request (owing to courier company delay or any other reason) please email us at [email protected]
B. SELF-COURIER: In case reverse pick up is not valid at your pin code – you would need to courier back the parcel to us. Also, in case you wish to expedite an exchange or return we recommend this option as the parcel will reach us earlier than a reverse pick-up. A store credit at actual shipping cost in the form of a coupon code shall be shared with you for self-couriering parcel which can be availed on your next purchase. Address to self courier: MomToBe, Classapart Apparels LLP, 209 Nirman Industrial Estate, Next to Chincholi Fire Brigade, Link Road, Malad (W), Mumbai 400064. Mobile: +91 70456 47870.
Please ensure below when couriering:
1) Ensure your order number, name, and phone number are clearly mentioned on the parcel
2) Ensure the parcel is shipped to us within 3 days of raising return request and reaches us within 10 days from date of return request. We also request you to share tracking ID with us. Please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.
3) To be eligible for a return/exchange, the product must be unused and in the same condition that you received it in. It must also be in its original packaging with tags intact.
Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, amount will be refunded in form of store credit. In case of exchange, the exchange item will be sent out to you.
3) RETURN OPTIONS
A. EXCHANGE: Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and the exchange product requested by customer will be sent out. The customer can also opt for a store credit to utilise for purchase.
B. RETURNS: We provide a Credit note/Discount Code of the FULL AMOUNT which is valid for 3 months for your next purchase. Hence, customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.
Please note we may deduct a shipping fees for orders where returns are found invalid.
NOTE: Although we work towards a Zero error policy, we take full responsibility of products received by you having a manufacturing defect. Hence, in such cases FULL REFUND including any shipping costs borne by customer will be refunded by us